Generals Terms and Conditions of Use
This document establishes pre-contractual information on distance contracts on the website www.farup-fatima.com, referred to in article 4 of Decree-Law no. 24/2014 of February 14, and all subdomains / sub-websites. The domain www.farup-fatima.com is property of Pereira, Silva & Reis, Lda, whit headquarters in Fátima at Avenida dos Pastorinhos, 850, 2495-408. Company no. 500 215 901, with the share capital of 5,237.40 €, hereinafter referred to as FARUP.
Both browsing the website, www.farup-fatima.com, its subdomains and sub-websites, as well as the purchase of any product at those addresses, presupposes the acceptance of the present information and General Conditions of Use contained in this page.
FARUP reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice.
Please read these Terms and Conditions carefully and make sure you understand them before you browse the website or place an order. Please note that by browsing the website, you agree to be bound by these Terms and Conditions.
2. Conditions of Use the Website www.farup-fatima.com
The User undertakes to use this website in compliance with the provisions of applicable law, abstaining from using the website for activities contrary to law, morality and good manners, or rights and interests of third parties.
3. Alteration the present conditions
FARUP reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the Website, its services and the general conditions of use, with the exception of contracts already executed and in execution.
These modifications will serve to improve the website while improving the services offered to the user of the website which, if it does not agree with the changes made, may resolve the contract.
4. Intellectually property
FARUP reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the Website, its services and the general conditions of use, with the exception of contracts already executed and in execution. These modifications will serve to improve the website while improving the services offered to the user of the website which, if it does not agree with the changes made, may resolve the contract.
5. Product and price information
5.1 Product information
FARUP has information relative on the essentials characteristics of products, through technical descriptions shared by its suppliers, and the photos that illustrate the products marketed, in relation to the best market standards.
5.2 Price information
The costs of the shipping service will be borne by the user/buyer, and add to the total value of the selected products. The user/buyer will be informed of charges in the act of issuing the invoice/expedition of merchandise.
FARUP reserves the right to change prices at any time. However, FARUP undertakes to apply the rates and prices indicated at the time of making the purchase order.
In the event of a computer error, technical, manual or by any other source, that cause a substantial change not foreseen in FARUP in the sale price the public, in such a way that it becomes exorbitantly or manifestly derisory, the purchase order will be considered invalid and cancelled.
The prices of the products made available in www.farup-fatima.com are valid for purchase orders made through www.farup-fatima.com.
The customer has 14 consecutive days from the date of receipt of the order, to proceed to the termination of the contract and the return of the article:
Returned items must be in perfect condition, in their original unopened packaging, with the complete number of units, as well as a copy of the Invoice. Refunds will be refunded upon receipt of the items at our premises and verification of their condition. Returns originated for a reason attributable to Pereira, Silva & Reis Lda, are not subject to the minimum return limit and will be fully credited, being the shipping and handling fees our responsibility.
Product return and exchange must comply with the following conditions:
Refund of products in good condition, without any sign of use, with original and complete packaging and other elements accompanying the product, namely: warranty certificates, protective films and safety labels;
Any exchange or return must be accompanied by the respective invoice;
Custom product exchanges are not accepted according to Customer's specifications;
In case of shipment of the product, it is responsibility of the Customer, namely costs, loss, damage that may suffer during transportation and delays.
All products will be checked upon arrival at our service and will only be accepted for exchange those that comply with the conditions of exchange.
Pereira, Silva & Reis, Lda, reserves the right not to accept products that do not meet these conditions.
FARUP is not responsible for losses arising from any computer virus or any other situations to which i tis extraneous and which prevent access and correct functioning of the domain www.farup-fatima.com as well as the services provided in the same.
8. Privacy and data protection policy
FARUP respect the privacy of all users of its website and is committed to protecting your personal information that each user chooses to share. Some sections and/or functionalities this website may be browsed without disclosure of any personal information by the user.
However, when it is necessary to collect personal information to make services available or when each user decides to provide some of your personal data, the use of such information and data will made in compliance with applicable data protection legislation – Law 67/98 October 26, Law of Data Protection – in order to ensure the confidentiality and security of the personal data provided.
The entity responsible for the collection and treatment of personal data is the Pereira, Silva & Reis, Lda.
In the scope of the management of customer data management, the personal data collected will be transmitted to third parties which are carriers of goods having as sole exclusive purpose the execution of the services or products purchased by the user, holder of personal data collected by the user.
The supply of personal data is optional and will always be guaranteed, in terms of law, the right of access, rectification and cancellation any data provided, that right may be exercised in person or writing, directly to the address of the registered office, constant on the website homepage.
9. Note About Purchasing / Orders
As we are manufacturers and all of our items are handcrafted / hand painted on our premises, it is not always possible to have all references in stock for immediate delivery. Thus the entire process of purchasing products online will be translated into an order that upon receipt by our services always needs confirmation from us.
In cases where the ordered item (s) are available in stock, delivery and / or shipping will be immediate.
10. Note About Shipping / Payments
In the case of deliveries to Fatima will not be charged postage and the customer can select the option of pick up at our facilities or delivery to store.
We also ship to anywhere in the world, in this case, as both item weights and package weights / dimensions fluctuate, we can only budget shipping costs when the order is ready for shipment.
As a general rule, shipments are made only upon receipt of payment confirmation.