Online Dispute Resolution

The European Union has set up a website to support consumers in submitting their complaints about any litigation in which they are involved. In this context, FARUP - Pereira, Silva & Reis, lda, provides all the information so that it can exercise its right of complaint with an official, third and impartial entity to the process.
Therefore, if you are dissatisfied with the purchase of a good or service on our site, or with the solution presented by us to resolve the situation, you can access this official website and expose to challenge them.


What is Alternative Dispute Resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal and official entities to assist them in resolving or guiding some conflict before opening litigation in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between himself and the trader who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both sides, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent committee in consumer disputes'.
Alternative dispute resolution is, as a rule, less costly, less formal and faster than court proceedings.
FARUP - Pereira, Silva & Reis, Lda, makes available the sites of some of these entities that can help you present your arguments:


Suggestions from Alternative Dispute Resolution Entities:

CNIACC – National Center for Consumer Conflict Information and Arbitration
Center of Arbitration of Consumer Conflicts of Lisbon
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CIMPAS – Information, Mediation and Insurance Information Center

More information:

Consumer Portal –




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